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Problems reading discs on PlayStation®4
If you are having problems playing or loading some of your games on your PS4™, try the following troubleshooting steps that may solve the problem.
PS4 disc troubleshooting
Clean the disc with a soft clean cloth to remove any dirt or prints.
Try inserting another game, Blu-Ray disc, or DVD. The PS4™ console does not play burned discs or audio CDs.
- Access Safe Mode and select option 5 Rebuild Database.
- If the Rebuild Database option does not resolve the issue, access Safe Mode, and select Option 7 Initialize PS4 (Reinstall System Software).
Warning: This option deletes all information on the hard disk drive, including the System Software. Visit the PlayStation system update page to download the re-installation version of the PS4™ system software
Still Having Issues?
If you've tried the steps above and your PS4™ console still isn't able to read discs, your system may need to come in for service. Visit the Fix & Replace page to troubleshoot and create a case.
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